In some situations, support may request an HTTP Archive (usually shortened to HAR) file for troubleshooting. This file contains a JSON record of network activity in your browser.
The steps for obtaining a HAR file from your browser are as follows. Internet browsers are updated frequently, and the exact steps may vary based on your installed version of the browser.
Mozilla Firefox (ESR)
- Click 'open application menu' in the upper right hand corner
- Select 'More Tools -> Developer Tools' (or press Ctrl + Shift + I)
- Select the 'Network' tab in the developer tools
- Click the 'Settings' Icon and select 'Persist Logs'
- Click the 'Clear Logs' Trash Can icon to clear prior logs
- Perform the action that requires troubleshooting
- Select any displayed individual HTTP request with right click, and select 'Save all as HAR'
Google Chrome/Vivaldi
- Click the 'Customize and control Google Chrome' menu in the upper right hand corner
- Select 'More Tools -> Developer Tools' (or press Ctrl + Shift + I)
- Select the 'Network' tab in the developer tools
- Select the 'Preserve Log' checkbox
- Click the 'Clear' icon to clear prior logs
- Perform the action that requires troubleshooting
- Select any displayed individual HTTP request with right click, and select 'Save all as HAR with content'
Microsoft Edge (Chromium Based)
- Click the 'Settings and More' menu in the upper right hand corner
- Select 'More Tools -> Developer Tools' (or press Ctrl + Shift + I)
- Select the 'Network' tab in the developer tools
- Select the 'Preserve Log' checkbox
- Click the 'Clear' icon to clear prior logs
- Perform the action that requires troubleshooting
- Select any displayed individual HTTP request with right click, and select 'Save all as HAR with content'
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