Obtaining a HAR file from your browser for troubleshooting

Created by Sean Meininger, Modified on Wed, 08 May 2024 at 06:17 PM by Sean Meininger

In some situations, support may request an HTTP Archive (usually shortened to HAR) file for troubleshooting. This file contains a JSON record of network activity in your browser.


The steps for obtaining a HAR file from your browser are as follows. Internet browsers are updated frequently, and the exact steps may vary based on your installed version of the browser. 


Mozilla Firefox (ESR)

  1. Click 'open application menu' in the upper right hand corner
  2. Select 'More Tools -> Developer Tools' (or press Ctrl + Shift + I)
  3. Select the 'Network' tab in the developer tools
  4. Click the 'Settings' Icon and select 'Persist Logs'
  5. Click the 'Clear Logs' Trash Can icon to clear prior logs
  6. Perform the action that requires troubleshooting
  7. Select any displayed individual HTTP request with right click, and select 'Save all as HAR'

Google Chrome/Vivaldi

  1. Click the 'Customize and control Google Chrome' menu in the upper right hand corner
  2. Select 'More Tools -> Developer Tools' (or press Ctrl + Shift + I)
  3. Select the 'Network' tab in the developer tools
  4. Select the 'Preserve Log' checkbox
  5. Click the 'Clear' icon to clear prior logs
  6. Perform the action that requires troubleshooting
  7. Select any displayed individual HTTP request with right click, and select 'Save all as HAR with content'

Microsoft Edge (Chromium Based)

  1. Click the 'Settings and More' menu in the upper right hand corner
  2. Select 'More Tools -> Developer Tools' (or press Ctrl + Shift + I)
  3. Select the 'Network' tab in the developer tools
  4. Select the 'Preserve Log' checkbox
  5. Click the 'Clear' icon to clear prior logs
  6. Perform the action that requires troubleshooting
  7. Select any displayed individual HTTP request with right click, and select 'Save all as HAR with content'

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